Database outage - Fixed

The database outage that began around 5:30am Central Time is now fixed. One of the log files in our database had overflowed and was creating a system outage. We have freed up the necessary disk space, and rebuilt the log.

We are rebooting the server

The application server hung up, so we are taking this opportunity to install a bunch of Windows updates and reboot it. It should be back up by 1515 UTC at the latest.

Possible system delays or short outages Thursday

The network operations center has informed us that some network routers need to be replaced sometime Thursday. You may experience a short outage or system delays while the work is being done.

There is no need to contact us, as we will be very aware of any outage, and the system should return to service quickly if it does go down for a few minutes.

Server outage 0630 UTC today - Fixed

We had a problem with one of our backups running out of disk space, which temporarily halted database activity. It has been fixed.

The backup file was over 300 gigabytes in size. We received the alert at 0622 UTC and immediately found the problem. We freed up enough disk space to restart the backup, and it finished without any problems.

The system was running again at 0745 UTC.

Server outage 0823 UTC Tuesday - Fixed

As of 13:40 we are back up and running again.

We had been experiencing some delays and lockups on a server, so I applied some new Windows and ColdFusion updates and restarted the server. For some reason it did not come back online. There were 5 different data center personnel involved in troubleshooting and fixing the problem. The primary disk passed all the tests. The RAM was replaced, and the BIOS was updated. Finally we ran CHKDSK on the drive repairing any errors. At 1300 UTC we reinstalled the operating system, and that finally fixed the problem.

System is up again

The problem with the network router at our hosting facility has been fixed, and the system should be accessible to everyone again.

Network router has made the system unavailable

Our hosting facility has had a network router failure. Our servers are behind this router, and so you cannot access our servers until they fix the router.